Terms of service
About Us This web site is owned and operated by Island Porcelain who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Isle of Arran
Phone: 01770 810663
Company number: 870 5582 08
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments via PayPal.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling POST & PACKING UK
1 or 2 items £5.00, 3 or more items £7.00, 100 or more items £20.00
POST & PACKING EUROPE and WORLDWIDE
Please contact us by email - each item is individual and comes out of the kiln at a different weight. Let us know what you would like and we will package it and take it to the postoffice and let you know the price!
POST & PACKING WORLDWIDE
Delivery Schedule We deliver your order right away. We will normally send your order to you in 21 business days. International orders are posted in under 21 days.
Please allow this time when ordering. However, please ask if you have special requirements. We will always try to accommodate your wishes.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01770 810663 (International +44 1770 810663) or write to us at Island Porcelain, Corrie, Isle of Arran.